Help Search Results - Personal Customers (2024)

Skip Navigation

Close

Your privacy and our use of cookies

Cookies help us improve your Royal Mail online experience. If you accept their use, continue using our site. Or, find out more about cookies

  • Personal
  • Business

Skip to main content

Log in or register

  • Sending mail
    • Tools
      Buy postage online
      Arrange courier collection
      Return an item
      Find a service near you
      Shop for stamps
      Find a postcode
      UK parcels and letters
      Special Delivery Guaranteed by 9am
      Special Delivery Guaranteed by 1pm
      Royal Mail Tracked 24®
      Royal Mail Tracked 48®
      1st Class
      2nd Class
      Sameday courier
      All UK services and prices
      International
      International Tracked and Signed
      International Tracked
      International Standard
      Country customs and restrictions
      All international services and prices
  • Track and manage
    • Tools
      Track your item
      Arrange a Redelivery
      Return an item
      Pay a fee
      Find your delivery office
      Moving?
      Redirect your mail
      Going away?
      Hold your mail
      Get a PO Box
      Apply for a PO Box

      See all receiving services

  • Stamps and supplies
  • Help
    • Help with tracking
      Track your item help
      Tracking international items
      What our tracking messages mean
      My tracking message says it's been delivered but it hasn't been
      Get in touch
      Latest service updates
      How to make a claim
      Contact Royal Mail
      Help with your mail
      How to collect a missed delivery
      Letter and parcel size guide
      Restrictions and prohibitions
      Wrapping and packaging your mail
      Customs information
      Redirection support
      How to address your mail
      Help with a Redelivery
      I think my mail is lost
      When we can't deliver

  • Business services
    • Services for businesses
      Royal Mail for small and medium sized businesses
      Royal Mail for large businesses and public sector
      Business tools
      Online Business Account
      Despatch Manager Online

      See all business services

Support RSS Feed

Home

Personal Customers Help Centre

Search results

Are you a business customer?

Go to our Business Customers Help Centre

Search

We're here to help

Search Results

Other Suggested Searches

  • Delayed parcels
  • international prices
  • lost/damaged form
  • delivery to safe place
  • cheque payment
  • payment methods click drop
  • parcel undelivereds to the netherlands

Did you mean

We could not find any results

Things to try:

  • If you have entered a tracking number, click here to Track your item
  • Make sure everything is spelt correctly
  • Search again using different words or phrases
  • Browse our help topics

Search results

Results 1 - 15 of 46 for rma number

  1. Link to a URL I need help with my reference number

    Why isn’t my reference number recognised by Track your item? There could be a number of reasons for this. Please check you've entered the number correctly. If you're the recipient, check the sender...
  2. Unable to create your manifest paperwork? If for some reason you're unable to create your manifest paperwork please download and printoff a copy of our blank emergency manifest form...
  3. I need help with my Redelivery

    If you've missed a delivery and want to arrange to have your item re-sent to you, you can arrange a Redelivery . I missed my delivery, can I book a Redelivery? Yes - the fastest way to do this is...
  4. Link to a URL Contact us

  5. Link to a URL Service Update

    Friday 24 February 2023 Delivery and collection services will take place across the UK today. ROYAL MAIL INTERNATIONAL EXPORT SERVICES Royal Mail International export services have now been...
  6. Claims Centre

    We're sorry there's been a problem, to find out how you should claim please choose from the options below: Not received an item you bought online – who should you contact? Claiming for lost or...
  7. Prohibited and restricted items - advice for personal customers

    A guide to what our personal customers can and cannot send in the mail If you're a business customer, please visit royalmail.com/prohibitedgoods/business for information on what you can and cannot...
  8. How to search for an address or postcode using Postcode Finder

    Start typing a postcode or any part of an address and results will start appearing The more information you provide, the more you'll narrow your search You can then scroll through the results to...
  9. I've received a grey Fee to pay card

    This means we’re holding an item of mail for you at your local Customer Service Point. The item hasn't been delivered because a fee needs to be paid first. Pay your fee online now Why is there a fee?...
  10. Link to a URL What is Track your item and how do I use it?

    Track your item lets you check the latest information on items sent with our signed for or tracked services. The website will show the most up-to-date information we have. How do I use Track your...
  11. I'm a personal customer, how do I make a complaint?

    If you’re a business customer, here’s how to make a complaint . We’re sorry you would like to make a complaint about Royal Mail. We’ve lots of useful information in our help centre but if still need...
  12. Link to a URL What does my tracking message mean?

    When you send mail with us using a tracking service, your item gets scanned at various points in its journey. You’ll see this information when you use Track your item . Please note: The status in...
  13. How to address your mail (Clear addressing)

    These guidelines show the best way to address your mail for fast delivery in the UK and abroad. Write the address clearly on the front following our clear addressing guide lines and always include a...
  14. International Incident Bulletin

    Last updated: Tuesday 24th of January 2023 Welcome to our international incident bulletin; a roundup of any issues that may be impacting our parcel and letter services to and from countries around...
  15. Wrapping and packaging advice - general and item specific

    Making sure your items are safe and secure is easy. Simply wrap, pack and address them correctly. Write the address clearly on the front following our clear addressing guide lines and always...

Looking for business support? Try our

Business Customers Help Centre

  • previous
    • 1
    • 2Page 2 of 4
    • 3Page 3 of 4
    • 4Page 4 of 4
  • next
Tools
Track your item
Postcode finder
Price finder
Online postage
Book a Redelivery
Get the Royal Mail App
Help and support
Royal Mail Group
Contact us
Collect a missed delivery
I think my mail is lost
Service updates
How to make a claim
Mail
About us
UK services
International services
Stamps
Our prices
Redirect your mail
Our Partners
Parcelforce Worldwide
Supporting Action for Children
Stamp retailers
Help Search Results - Personal Customers (2)

© Royal Mail Group Limited 2024.

Cookies Policy

Cookies are small text files stored by your device when you access most websites on the internet. We will use two types of cookies:

  • Session cookies - these expire when you close your browser and do not remain on your computer.
  • Persistent cookies - these are stored in the longer term on your computer. They are normally used to make sure the site remembers your preferences.

www.royalmail.com (this Website) uses cookies in order to make it easier to use and to support the provision of relevant information and functionality to you. Cookies also provide us with information about how this Website is used so we can keep it is as up to date, relevant and error free as possible. Further information about the types of cookies in use on this Website is set out below.

By using this Website you agree to the use of cookies. Please note that certain cookies may be set the moment you start visiting this Website. You can choose to manage the cookies we use on this Website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org .

Please note that preventing cookies is likely to impact the functionality or performance of this Website, or prevent you from using certain services provided through it. If you choose to prevent cookies, we cannot guarantee access to the services provided through this Website or be sure how this Website will perform during your visit. Preventing cookies will also affect our ability to update this Website to cater for user preferences and improve its performance.

The types of cookies we currently use on this Website are set out below. The cookie categories are based on the category definitions contained in the International Chamber of Commerce UK Cookie guide .

Cookie Category Details
Strictly necessary

Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. These cookies allow this Website to provide services at the request of users.

This Website use strictly necessary cookies to:

  • Identify you as being logged in to this Website
  • Remember the goods and services you ordered when you get to the checkout page
  • Remember things like information you've entered on order forms when you navigate to different pages during your session on this Website
  • Remember things like service selections you have made which are essential for us to provide you with services you have requested
  • Make sure you connect to the right service on our website when we make any changes to the way the website works
Performance

Performance cookies allow us to update this Website to cater for Website user preferences and improve performance. They collect information about how this Website is used, e.g. which pages users visit most often and where error messages are delivered. These cookies don't collect information that identifies individuals. All information is aggregated and therefore anonymous.

This Website use performance cookies to:

  • Provide statistics on how this Website is used (including selections that you have made and goods and services that you have viewed, during your use of this Website)
  • See how effective our adverts are
  • Enable us to track and improve this Website by analysing visitor behaviour and results.
  • Improve the management and performance of tags on this Website.
Functional

Functional cookies allow this Website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users.

This Website use functional cookies to:

  • Identify you as having consented to use of cookies by this Website
  • Remember settings you've applied (such as layout, text size, preferences and colours)
  • Remember selections you have made (such as search functions and results, and goods and services)
  • Apply customised content segments to individual users
  • Apply users' individual service specifications (such as usage or credit allowance)
  • Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose

Targeting or advertising cookies

These cookies collect information about your browsing habits on this Website in order to make advertising both on this Website and other websites you subsequently visit relevant to you and your interests, to limit the number of times those adverts are served to you and to help measure the effectiveness of advertising campaigns.

Help Search Results - Personal Customers (2024)

References

Top Articles
Latest Posts
Article information

Author: Roderick King

Last Updated:

Views: 6298

Rating: 4 / 5 (71 voted)

Reviews: 94% of readers found this page helpful

Author information

Name: Roderick King

Birthday: 1997-10-09

Address: 3782 Madge Knoll, East Dudley, MA 63913

Phone: +2521695290067

Job: Customer Sales Coordinator

Hobby: Gunsmithing, Embroidery, Parkour, Kitesurfing, Rock climbing, Sand art, Beekeeping

Introduction: My name is Roderick King, I am a cute, splendid, excited, perfect, gentle, funny, vivacious person who loves writing and wants to share my knowledge and understanding with you.