CORE Operations Supervisor in Elk Grove, CA for Cosumnes Community Services District (2024)

Internal Number: 5417209

Salary

$76,939.20 - $110,177.60 Annually

Location

CA 95624, CA

Job Type

Full Time

Job Number

2024-51

Department

Parks and Recreation Department

Division

Sports

Opening Date

07/10/2024

Closing Date

8/9/2024 4:30 PM Pacific

Description

An Extraordinary Career Opportunity

Dive into a groundbreaking leadership role and be part of a collaborative team that's redefining holistic wellbeing in Elk Grove, California!??Cosumnes CSD is on the hunt for its pioneering CORE Operations Supervisor. You'll play a pivotal role in shaping the future of the brand new, state-of-the-art $35-million CORE Recreation Center set to open in spring 2025. This isn't just a job – it's your chance to be there from the very beginning, crafting fitness and recreation programs unlike anything Elk Grove has ever seen.??Imagine the impact you'll make transforming lives and fostering a culture of wellness within the community. You'll have the exclusive opportunity to develop and implement programs that cater to all ages and abilities. This is more than a job; it's a chance to be a leader, an innovator, and a driving force for positive change.?

About CORE Recreation Center

?CORE is opening in spring 2025, and aims to be a high-quality fitness and sports center that has everything community members need to maintain a healthy lifestyle. CORE is 59,000 square feet, offering cardio and strength equipment, boutique group fitness, an indoor walking track, two gyms, habit and nutrition coaching, and more. Plus, activities that will keep kids entertained while adults exercise.

• CORE is built on the principles of top-notch service, exceptional studio fitness experiences, and great equipment to support the member journey towards holistic wellbeing and healthy living.
  
• CORE uses a cost center model, with expenses balanced by revenues resulting in a budget-neutral operation. CORE anticipates operating with no new use of General Fund dollars, efficient resource allocation, and transparent fees.
  
• Membership goals include 500 pre-sale members, growing to 2,500 members in the first four years of operation. This will be accomplished through the leadership of the CORE Operations Supervisor.
  
• For more details about the CORE Business Plan that serves as a roadmap for CORE operations, go to: https://www.cosumnescsd.gov/892/CORE-Recreation-Center
  
• Please review our CORE Operations Supervisor Recruitment Brochure (PDF).

A primary objective of this position is to ensure that day-to-day CORE tasks are completed in a timely and standardized manner by full-time and part-time CORE staff, including delivery of excellent customer service, ensuring the facility is safe and clean, and development of fun and dynamic fitness experiences. The CORE Operations Supervisor schedules staff, monitors marketing efforts, and monitors CORE budgets, and provides regular updates to the Recreation Manager, working closely with the Recreation Manager in recommending and implementing policies, procedures, and strategies related to the CORE fitness center.

The CORE Operations Supervisor directs facility usage for both fitness and recreation sports programs, and works a variety of shifts, including early mornings, late nights, weekends, and holidays, and is expected to respond to after-hours emergencies.

Eligibility List

Candidates passing the critical criteria and who meet the minimum qualifications of the position will be ranked based on their final score in the assessment process and placed on the eligibility list. Once the District has an established eligibility list, the list will remain in effect for twelve months and will be used to fill future vacancies as they occur.

Duties and Responsibilities

TYPICAL DUTIES AND RESPONSIBILITIES

?Note: The following duties are intended only as illustrations of the various types of work that may be performed. The omission of a specific statement on duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Each individual in the classification does not necessarily perform all the duties listed. Employees may perform other related duties at an equivalent level as required.

• Develops, supervises, implements, and evaluates operational goals and strategies with CORE Lead Staff (e.g., member growth and retention, revenue, expenses, net satisfaction scores, fitness and recreation programming participation, etc.).
  
• Recommends and implements program changes and corrective action to meet or achieve facility goals and objectives;
  
• Leads the creation, development, and execution of marketing plans and strategies; Performs daily walk-through inspections to ensure all facility areas are clean, organized, and operational-ready;
  
• Provides daily support to team members, including but not limited to ongoing leadership, motivation, coaching and development training;
  
• Aligns strategic goals to achieve facility metrics for memberships, fitness, and recreation programs
  
• Oversees and maintains facility equipment, including repairing and replacing items as necessary;
  
• Enforces equipment and program rules and regulations, taking appropriate corrective action when necessary;
  
• Safeguards facility staff and members; provide a clean and safe working environment;
  
• Provides courteous and professional service to all facility users and ensures facility staff provide a high degree of service to both internal and external customers; Handles escalated customer concerns and complaints not resolved at lower levels;
  
• Monitors and evaluates the efficiency and effectiveness of facility service delivery and recommends improvements to programs, facilities, and staffing levels.
  
• Executes emergency procedures when necessary and reports any incident of injury, theft, or broken equipment;
  
• Prepares, monitors budget, and reconciles operational expenses and membership sales to ensure the facility is meeting budget goals; forecasts and projects revenue, profit and loss (P&L), and expenses; prepares financial reports;
  
• Supervises facility personnel, which includes scheduling hours of work, training, evaluation of performance, coaching and counseling, and progressive discipline;
  
• Supervises and coordinates new hire recruitments, onboarding, training, and promotions with CORE Leaders and keeps the Recreation Manager apprised and well-informed of staffing activities;
  
• Maintains inventory and develops relationships with vendors; prepares and administers vendor service contracts and agreements; and submits service order requests for purchases (supplies, materials, and equipment) in accordance with District purchasing procedures;
  
• Schedules and participates in networking/community events and promotions.

MINIMUM QUALIFICATIONS

• Bachelor's degree from an accredited college or university in fitness or physical education, hospitality, exercise physiology, athletics, or a closely related field.

• Experience and/or education of an equivalent level, as required in the minimum qualifications, may be substituted on a year-for-year basis.

• Three (3) years of progressive management experience, with two (2) years of staff supervision in a fitness facility, hospitality business, or related industry;
  
• Demonstrated experience in fitness club operations management, or membership sales, and financial management, budget development, forecasting, and assessing profit and loss (P&L) statements.

• Possession of, or the ability to obtain, First Aid and CPR/AED certification within the first sixty (60) days of employment; certification must be maintained throughout employment;
  
• Must possess a valid California class "C" driver's license, with a satisfactory driving record as determined by the District insurance carrier, and maintain it throughout employment.
  
• Certification in one of the following: ISSA-CPT, NASM-CPT, NCSF-CPT, or ACE-CPT Is preferred.

• Knowledge of fitness industry best practices in operations management and membership management;
  
• Principles and practices of supervision, communication, and leadership, including training, performance management, discipline, and delegating appropriate duties/tasks to CORE Leaders;
  
• Administrative principles and practices in sales, marketing, and strategic planning, including goal setting, program development, implementation, evaluation, and project management;
  
• Financial and business planning principles and practices, including operating budget development and administration, financial projections, and profits and losses;
  
• Effective communication, customer service principles, and interpersonal skills both in-person and over the phone, including dealing with customers in difficult situations;
  
• Correct use of business and report writing, including spelling, grammar, punctuation, and proofreading;
  
• File maintenance and record-keeping techniques;
  
• Proficiency in using fitness center management software, point of sale (POS) software, Microsoft Office 365, and modern office equipment.

• Lead and motivate CORE staff to understand and develop a passion for the CORE brand, values, and strategies;
  
• Establish and maintain positive and effective working relationships with CORE staff, members, and the general public;
  
• Supervise, train, and develop staff; establish and maintain effective working relationships;
  
• Provide constructive feedback, collaboration, and create a culture of accountability consistent with the District's vision and values;
  
• Manage and drive multiple revenue streams, including memberships and retail;
  
• Articulate variances in revenue/sales/expenses versus budget;
  
• Recognize and analyze problems that arise. Implement solutions to meet CORE goals and objectives;
  
• Deal constructively with conflict, develop effective resolutions, and be effective with the public in situations requiring diplomacy and tact.
  
• Organize and prioritize work assignments of self and others; manage one's time to meet deadlines;
  
• Develop, interpret, and apply complex policies, procedures, rules, and regulations to assure operational compliance and best practices;
  
• Use various District documents and manuals, such as the personnel handbook.

• Mobility:occasional sitting and use of keyboard; frequent standing for long periods of time; frequent walking, standing, bending, squatting, kneeling, and twisting; pushing, pulling, or lifting objects of twenty-five (25) pounds frequently and up to fifty (50) pounds occasionally;
  
• Vision: constant use of overall vision; frequent computer use; occasional color and depth vision;
  
• Dexterity: frequent repetitive motion; frequent writing and typing; frequent grasping, holding, and reaching; frequent operation of hand tools, clerical, and/or sports and fitness equipment;
  
• Hearing/Talking: frequent hearing and talking in person and on the phone or radio;
  
• Emotional/Psychological: frequent decision-making and concentration, frequent public and/or coworker contact; occasionally works alone;
  
• Driving: ability to use fine and gross motor coordination for driving a variety of vehicles and equipment such as, but not limited to, car, pick-up, and equipment trailer.

Work is typically performed indoors, consistent with a fitness center and office environment. Occasionally, work is performed outside in various types of weather. Incumbents may be exposed to noise, moisture, dust, vibrations, heat, cold, and moisture. Work may require travel to and from off-site locations throughout the District.

Supplemental Information

THE PROCESS:

Application Review (Pass/Fail): All applicants must complete and submit an application by the final filing deadline. Applications will be reviewed for possession of minimum qualifications and evaluated according to the essential functions of the job and other needs of the position.

Supplemental Questions: The supplemental questions are considered a part of the application process. All required questions must be completed before the application can be submitted. The supplemental questions will be used to evaluate the relevance, level, and progression of the applicant's education, training, and experience. Depending on the size of the applicant pool, the supplemental questions may be used as a part of the supplemental screening.

Supplemental Screening: The district will review the responses to the supplemental questions of all applicants meeting the minimum qualifications. The most competitive candidates in the applicant pool will be selected to continue in the selection process.

When writing job-related responses to supplemental questions in the supplemental questionnaire, please be succinct and brief in your answers.

Oral Interview: All candidates who pass the application review will be invited to participate in an oral panel interview. Candidates with a passing score of 80% or higher will be ranked according to their score and placed on the Eligibility List.

Notification: Candidates who do not qualify for the eligibility list will be notified of their status after completing the first interview phase. Candidates who are placed on the eligibility list will be notified of their ranking on the list.

Selection Interview: When a vacancy opens, the top 3 ranked candidates will be invited to participate in the selection interview.

Conditional Offer: Candidates selected from the process may receive a conditional offer of employment contingent upon the successful completion of the following:

Reference Check: verification of work performance and employment history

Background Check: A State of California, Department of Justice criminal background check;

Driving Record: A State of California, DMV driving record printout will be required.

Upon successful completion of the background check, candidates must complete the following before final appointment:

Medical: A clear tuberculosis screening, Drug screening, and physical will be required.

Work Eligibility: The District participates in E-Verify to confirm authorization to work in the US.

Failure to meet these pre-employment requirements will be grounds for withdrawal of the conditional offer of employment.

Probationary Period: A probationary period of one (1) year is the final phase of the selection process.

Benefits For Full-Time Employees:

Full-time employees receive generous medical, dental, life, disability, and vision benefits.
?The District participates in the California Public Employees Retirement System (CalPERS). New members in the CalPERS system will receive a retirement formula of 2% at 62. Applicants who meet the CalPERS requirements for a "classic member" will receive a retirement formula of 2% at 55.?All employees of the District participate in the Medicare portion of Social Security.
Full-time employees receive generous vacation, holiday, and sick leave allowances.

RIGHT-TO-WORK VERIFICATION

Documentation verifying the candidate's legal right to work in the United States will be required and shall be presented upon hire.

About the Cosumnes Community Services District

The Cosumnes Community Services District serves an estimated 200,000 south Sacramento County residents in a 157-square-mile area. Its award-winning parks and recreation services – including the operation of more than 100 parks – operate exclusively within the Elk Grove area of the District. The District provides fire protection and emergency medical services throughout the District, including the cities of Elk Grove and Galt and unincorporated areas of south Sacramento County.

Our Vision: Be an innovative, inclusive, and intentional regional leader committed to providing exceptional services that exceed expectations and enhance the quality of life of those we serve.

Our Mission: The District is dedicated to enhancing the quality of life of the residents, businesses, visitors, and employees within our diverse community by protecting lives, property, and the environment through superior fire suppression, emergency medical services, fire prevention, and special operations response; and by providing parks and recreation services through well-maintained parks and recreational opportunities for health, wellness, and social interactions.

Our Values:

Safety & Mitigating Risk – We protect District employees, as well as mitigate risk and exposure of the District and the public.
Financial Responsibility – We are an accountable, transparent, and stable Agency as we provide quality services through progressive innovations.
High-Quality Workforce– We develop and train a high-quality workforce with an emphasis on professionalism, diversity, equity and inclusion, succession planning, competency, and organizational growth.
Service to the Community– We deliver the highest levels of service to the residents, visitors, and businesses within the District.
Diversity, Equity & Access– We ensure diversity, equity, and inclusion in all aspects of District work

THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS ANNOUNCEMENT MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.

The District is an equal opportunity employer. It is our policy to provide equal employment opportunities to qualified individuals without discrimination on the basis of race, color, religious creed, national origin, gender, gender identity or gender expression, sex, sexual orientation, age, disability, medical condition, genetic information, covered veteran/military status, marital status or any other status protected by federal or state law.

To apply, visit: https://www.governmentjobs.com/careers/cosumnescsd/jobs/4569683/core-operations-supervisor?pagetype=jobOpportunitiesJobs

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